Kathmandu Cafe Cuts Wait Times with QR Ordering

The challenge

During weekday lunch, the cafe struggled with long queues at the counter and handwritten orders that sometimes missed modifiers or table numbers. Staff spent more time taking orders than serving food.

The solution

The owner deployed SajhaServe QR codes on each table and a kitchen display tablet. Guests browse the menu and order from their phones; tickets appear instantly in the kitchen with table numbers and item notes.

Results

• Average lunch order-taking time reduced — staff focus on food and refills instead of writing chits.
• Kitchen errors from illegible handwriting dropped within the first two weeks.
• End-of-day NPR sales reports replaced manual tally sheets.